Effective Date: 25.08.2025
At Hackgenix, we are committed to providing high-quality software solutions tailored to your business needs. We understand that circumstances may change, and you may need to cancel a service or project. This Cancellation Policy outlines the terms and conditions regarding cancellations and refunds.
Clients may request cancellation of any ongoing project or service by providing a written notice via email to info@hackgenix.com. Cancellation requests should include relevant project details, such as project name, start date, and scope of work.
1. Cancellations requested before project commencement: No fees will be charged, and any advance payment made will be fully refunded.
2. Cancellations requested after project commencement but before completion: Hackgenix reserves the right to retain a portion of the advance payment based on the work completed and resources allocated.
3. Completed milestones: Payments for milestones already delivered and accepted by the client are non-refundable.
All approved refunds will be processed within 15 business days via the original payment method. Hackgenix will communicate the refund amount and timeline to the client in writing.
Hackgenix reserves the right to terminate services in cases of breach of contract, non-payment, or unethical behavior. In such cases, a pro-rated refund may be provided for unused services, subject to discretion.
For any questions or concerns regarding cancellations, please reach out to our support team at info@hackgenix.com or call us at +91 95665 83650. We are here to assist you and ensure a smooth cancellation process.